Return Policy
We have an easy return policy. Simply return unused, unworn, unwashed merchandise along with the Invoice in the original packing within 10 days of receipt.
This excludes items from BED & BATH CATEGORY.
For any kind of return, the return shipment charges must be borne by the customer under all circumstances. Items purchased on sale or using any discount voucher/ coupon can be returned, but buyer must bear the shipment charges as well as return shipment charges, which will be deducted at the time of refund.
If you are unable to send the products back through a third party courier service, please let us know we will arrange a reverse pick up. The reverse pick up charges will be deducted from the total invoice amount.
REFUND
The refund will be processed immediately after we receive the product. If the returned product is in a damaged, or in a condition that is different from the condition we sent it, we have the option to issue a partial refund. Therefore please ensure to pack in its original packing and secure it with bubble wrap. In the interests of hygiene, we may refuse returns where it is obvious that the item has been worn, washed or soiled.
In case of manufacturing defect with a product, it can be returned to us within 7 days of receipt and you will be refunded after the items have been duly inspected by our team.
Disclaimer Policy
Bamboo Greens does not provide warranty on any merchandise. We will not be held responsible for any kind of damage to the product after using it. Please go through the Care Instructions of the product you purchase before using it to avoid any damages to the product due to incorrect way of usage/packing/unpacking.
All products displayed in our catalogue may not be available for sale due to product unavailability or other reasons. Actual colour and dimension may differ from the screen image of the product.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office.bamboogreens@gmail.com and send your item to: Bamboo Greens- A-30, South Extension Part-2, New Delhi- 110049/ Phone No- 9811672025, 9205034476
Cancellation
Once you make the payment, we will send the product/s to you in the quickest possible time. However, if you want to cancel an order, you have to do it within 24 hours from the time of ordering. If you fail to cancel within 24 hours, or, if the product already gets dispatched from our warehouse, you won’t be eligible for cancellation. To cancel your order, email us at office.bamboogreens@gmail.com
If your order is eligible for cancellation and is cancelled, we will debit a cancellation charge of 2%. The balance amount shall be refunded in the same mode as your mode of payment. The refund might take 7 to 10 working days to process, depending on our payment gateway
Need help?
Contact us at office.bamboogreens@gmail.com/ 9811672025/ 9205034476 for questions related to refunds and returns.